Village True Value Hardware

Contacts

Price level:
Moderately

Address:
4257 Montgomery Drive, Santa Rosa, CA 95405
Get directions

Website:
truevalue.com

Phone number:
+1 707-539-1600

Categories:
Establishment   Home goods store   Hardware store  

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Reviews about Village True Value Hardware

• terry yoas

  Feb, 09 2018
  ★ ☆ ☆ ☆ ☆
  I don't usually right reviews if I don't like the service I normally just don't go back. but in this case I feel I need to. the other day our toilet formed a leak at the wax gasket . so I went down the street to Freds true value to purchase a gasket I try to shop local I grew up in the neighborhood and I try to stay loyal to our community. with that said as I was looking on the plumbing isle for the gasket I noticed a new product to me it was a foam gasket that stated that it was less messy than the wax gasket and also that if it didn't work the first time you could try again. with the wax one if you don't get it right the first time you may have to buy another one. so I purchased it from the young lady behind the counter went home followed the directions to the T cleaned the bottom of the toilet. installed it leaked big time ! took it apart tried again same result. went back to the store before they closed and asked the young lady for a refund and that I wanted to buy a wax one. she told me they give refunds on pluming parts. I told her that I was a long time customer and could I talk to Fred she told me he wasn't in and she could take my phone number and call me the next day. the next day no call so at closing time I return to the store no young lady no Fred . but there was a little older female employee who has waited on me in the past and always been helpful and nice . she told me there was nothing she could do but would have the young lady call me the next day. no call I return at closing time no young lady no Fred but the older lady is there and she informs me that Fred said no REFUND ! well its not so much the $17 as it is the way this was handled no phone call not once but twice and if Fred was half as loyal as his neighborhood customers are he would of called me himself. the other thing there is no sign on the plumbing isle that states there are no returns on plumbing parts. Fred may have my $17 and my foam ring but what he does not have is this loyal customer any longer and hopefully you will think twice about shopping there . also the wax ring worked great !

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